General terms and conditions of Pienkonehuolto Siekkinen Oy and rules for raffles and competitions

PKH Siekkinen's terms and conditions

GENERAL TERMS

pkhsiekkinen.fi is a marketplace maintained by Pienkonehuolto Siekkinen, where Pienkonehuolto Siekkinen, Heinola (ID: 2104854-8) is the seller of goods. The following terms and conditions apply to the business relationship between PKH Siekkinen and its customers when shopping in the online store.

PKH Siekkinen reserves the right to change these terms and conditions by unilateral decision without prior notice. Orders are subject to the terms and conditions in force at the time of ordering, as displayed on the PKH Siekkinen website. Changes in law come into effect immediately as such, unless otherwise stipulated by law.

Pienkonehuolto Siekkinen is not responsible for damage caused by force majeure. Force majeure is considered to be an unforeseen circumstance or change in conditions that is beyond the control of Pienkonehuolto Siekkinen Oy and which Pienkonehuolto Siekkinen Oy cannot reasonably overcome. Pienkonehuolto Siekkinen is obliged to inform the Customer as soon as possible of any force majeure event.

CUSTOMER

Pienkonehuolto Siekkinen sells products and services to private individuals (hereinafter referred to as consumers). Goods are also sold to corporate, public administration, and institutional customers (hereinafter referred to as business customers) who acquire goods for professional use.

Consumer sales comply with current Finnish and European Union consumer protection legislation. These terms and conditions are not valid to the extent that they restrict the consumer's rights as stipulated by mandatory legislation.

In sales agreements between business customers and Pienkonehuolto Siekkinen Oy, Finnish commercial law applies unless otherwise stipulated in these terms and conditions.

The customer is obliged to provide complete contact details when placing an order, which for consumer customers include at least a name, address, Phone Number and email address. For business customers, the required information includes the Contact person's name, Phone Number and email, as well as a business ID, postal address, phone number(s), and, if necessary, a Billing address.

Delivery time estimates are based on information provided by importers and manufacturers. Pienkonehuolto Siekkinen or its suppliers are not responsible for delays caused by unforeseen changes outside their sphere of influence. A binding sales agreement comes into force once the order has been registered in Pienkonehuolto Siekkinen Oy's system.

Data protection: Customer data is stored in Pienkonehuolto Siekkinen Oy's customer register, where the information is used for maintaining and managing the customer relationship. Pienkonehuolto Siekkinen Oy also has the right to process and disclose information in the register for justified purposes (such as direct marketing) in accordance with the Personal Data Act (523/99). The register description according to the Personal Data Act can be viewed at Pienkonehuolto Siekkinen, Tekeväntie 6 A, 18300 Heinola. The customer can prohibit the use and processing of their data for marketing purposes and review their own data by contacting Pienkonehuolto Siekkinen Oy's customer service. Contact must be made in writing and delivered signed to: Pienkonehuolto Siekkinen Oy, Tekeväntie 6 A, 18300 Heinola

PRODUCTS AND PRICE LIST

Prices include VAT, but do not include delivery costs, unless otherwise stated. If there are clear pricing errors in the price list, the product will not be sold at a significantly lower price if it can be assumed that the customer understood the existence of the error.

If the product price increases before shipment processing at Pienkonehuolto Siekkinen Oy, ordered products will be delivered at the original price. If changes are made to the order, the product price will be determined according to the price at the time of the change. If the price decreases, we will automatically deliver the product at the new, lower price.

Pienkonehuolto Siekkinen Oy reserves the right to limit the sale of products in exceptionally large quantities.

For products manufactured, ordered, or modified according to the customer's wishes, there is no unilateral right of cancellation. In case of cancellation, any costs incurred from the order will be charged in full to the buyer.

Products and services are always sold as they are. This refers to the sale of used discounted products. (Consumer Protection Act, Chapter 5, Section 14)

PAYMENT SERVICE TERMS

Svea is a secure payment method for you. We have a payment institution operating license granted by the Financial Supervisory Authority. The service is maintained by Svea Bank (business ID XXXXX-X).

The Svea payment mediation service transmits your payment to the merchant. If Svea appears on your bank statement or credit card bill, we have transmitted your payment.

The online store acts as a marketer of products and services and as a supplier of products to the customer. The online store is responsible for statutory and other self-defined obligations related to the transaction. If you wish to make a complaint or return a product, you should contact the online store from which the product was ordered directly.

Bank payments

You can use the payment buttons of all Finnish banks. You can pay with the payment buttons of Aktia, Danske Bank, Handelsbanken, Nordea, Oma Säästöpankki, Osuuspankki, POP-pankki, Säästöpankki, S-pankki and Ålandsbanken. Svea Bank appears as the payee on your account statement; we transmit your payment to the online merchant. From the online store, you are directed directly to your own bank to make the payment securely.

Credit card payments

You can pay in the online store with Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard, and American Express cards. The online store uses the international Verified by Visa, MasterCard SecureCode, and American Express SafeKey authentication services.

Svea Bank appears as the payee on your card statement and transmits the customer's payment card payment directly to the merchant. Card payments are processed securely using a protected payment form, and payment card information is not stored in the online store's systems.

Pienkonehuolto Siekkinen DELIVERY METHODS

Order processing time is on average 1–3 business days from sending the automatic order confirmation. Delivery time is usually 2–5 business days. A completed order means an order for which all products are in our warehouse and reserved for the order, and the Payment method for the order has been approved. The shopping cart automatically takes into account shipping costs and possible shipping offers when placing an order. Delivery may consist of several partial deliveries.

Pienkonehuolto Siekkinen Oy reserves the right to change the delivery method or cancel the order if it cannot be fulfilled in the manner chosen by the customer. Unclaimed orders are automatically cancelled by Pienkonehuolto Siekkinen Oy. Unclaimed packages are automatically returned to the sender. For unclaimed shipments, we will charge return costs, which are at least 15 euros.

POSTI

Posti Parcel - Posti Parcel Locker. Delivery to a Posti parcel locker is an easy way to receive packages. The shipment is delivered to your chosen parcel locker. If the SmartPost locker is full, the order will be delivered to the nearest Posti pickup point. The order is generally available for pickup on the next business day after sending, after 4 PM. The package is stored in the locker for 7 days from its arrival. An arrival notification and the parcel locker code are sent by text message.

Posti Parcel - to a Posti service point. Shipments of products delivered as Posti parcels are picked up from the nearest post office. The order is generally available for pickup on the next business day after sending, after 4 PM. The customer receives an arrival notification both by text message and to the delivery address specified in the shipment on the next delivery round. The pickup point is selected in the online store based on the orderer's delivery address, or it can be chosen by the customer at the online store checkout. If the pickup point is congested, the order may be delivered to another pickup point. Delivery time is normally 1–2 business days.

MATKAHUOLTO

Products ordered through Matkahuolto are delivered on weekdays to the recipient's nearest Matkahuolto pickup point or parcel locker. Matkahuolto packages can be picked up from over 1100 pickup locations across Finland. Parcel points: Matkahuolto, Matkahuolto agent, K-Market, R-kioski or other Matkahuolto parcel point. Delivery time is normally 1–2 business days. The shipment is stored free of charge for 7 days.

POSTNORD

Shipments usually arrive at the recipient's chosen pickup point within 1–2 business days in Finland, 2–4 business days in the Nordic countries, and 2–6 business days in Europe. Delivery times may vary regionally. The recipient receives a notification by text message, By email, or in a mobile application when the shipment is available for pickup. In the Nordic countries, an arrival notification can also be sent to the recipient by letter. This service is charged separately. With the app, you can track the package's journey all the way.

Packages are stored at pickup points for at least 7 days (storage times vary by country). The arrival notification always includes information about the last pickup date. If the customer does not pick up the package, it will be returned to the sender at the customer's expense.

HEAVY AND BULKY PRODUCTS

A product is heavy when its Product weight is over 35 kg. A product that is exceptionally large in outer dimensions is also delivered by special handling freight, even if its weight does not exceed the 35 kg limit. Products longer than 2 meters are also delivered by special handling freight. These products cannot be ordered for delivery to a post office or Matkahuolto service point. For snow blowers, Lawnmowers, wood chippers, chest freezers, etc., which are large and heavy products, the delivery method is special handling freight or store pickup. Ordering requires providing a mobile phone number in the orderer's information. Large and heavy products cannot be ordered for pickup from Posti or Matkahuolto.

PICKUP

You can also order online and pick up the products from our store in Heinola, Tekeväntie 6 A, 18300 Heinola. Pickup as a delivery method is free for the customer. Pickup orders are processed within 24 hours of the order.

Pre-paid orders can be picked up 32 days after the pickup notification.

For orders to be paid upon pickup, we store them for two business days after the pickup notification is sent. Orders where all products are immediately available in our warehouse can be picked up approximately 4 hours after the order is placed. A pickup notification is sent by text message and By email when the order is ready for pickup. The customer's identity is verified upon handover, and Pienkonehuolto Siekkinen Oy records the person's name to prevent and resolve misuse and problems, and to ensure data security.

A pickup order can be collected by another person with a power of attorney. The power of attorney must be presented in paper form. The authorized person must also present an official passport, driving license, or ID card. The power of attorney must include:

• Your authorization for the person to pick up the order, including the person's name
• Order Data (order number and orderer's name)
• Your signature and printed name
• Date and locality

Products can only be picked up during Pienkonehuolto Siekkinen Oy's opening hours

For snow blowers, Lawnmowers, wood chippers, chest freezers, etc., which are large and heavy products, the delivery method is special handling freight or store pickup. Ordering requires providing a mobile phone number in the orderer's information. Large and heavy products cannot be ordered for pickup from Posti or Matkahuolto.

AVAILABILITY

If the product availability is poor, or its delivery is delayed due to reasons beyond Pienkonehuolto Siekkinen Oy's control. The consumer can alternatively accept either a backorder of the delayed product or cancellation of the order. Shipping costs for backorders are charged normally. The customer is obliged to inspect the shipment within 14 days and familiarize themselves with the product's operating instructions and terms before use.

RIGHT OF RETURN

In distance selling, unused products have a 14-day right of return in accordance with Chapter 6 of the Consumer Protection Act. The purpose of the law is to give the consumer the right to examine the product as it would be possible in a store. Pienkonehuolto Siekkinen Oy grants the customer the right to inspect the contents of the package in accordance with the spirit of the law. The product packaging should be opened with general care. The consumer customer must notify Pienkonehuolto Siekkinen Oy of the return within 14 days of receiving the product, and the product must be returned without delay and no later than 14 days after making the return notification. Return instructions are provided with the order.

Restrictions on the right of return in accordance with Chapter 6, Section 16 of the Consumer Protection Act:

• Sealed products do not have a right of return once the product packaging has been opened.
• No right of return and/or cancellation is granted for products specially manufactured, ordered, or modified according to the buyer's wishes, if the work has already begun or the purchase order for a product acquired specifically for the customer has been completed.

If you exchange or return a product, you are responsible for the costs of returning the goods; customer returns must always be sent by post. Costs consist of the price of the chosen delivery method and handling fees, which are at least 15 euros. No exchange/return costs are charged for product and delivery errors. A package must be used as the delivery method, as there is no tracking for letters. A product purchased from the store cannot be returned as a customer return. The return must be accompanied by a comprehensive explanation of the reason for the return, the Contact Details of the consumer returning the product, and proof of purchase. The return form included with the product must be filled out. Pienkonehuolto Siekkinen Oy reserves the right to charge the buyer for costs incurred by searching for a receipt. For unclaimed shipments, we will charge return costs, which are at least 15 euros.

Pienkonehuolto Siekkinen Oy's customer service must be contacted regarding the product to be returned before returning the product. Products must always be returned in their original packaging and their condition must correspond to the product when it was removed from its sales packaging. In case of returns, a refund will be made within 14 days of the returned products arriving at Pienkonehuolto Siekkinen Oy.

The customer is obliged to keep the necessary copies of return documents. The parcel tracking number obtained from a Posti customer return is the only way to prove shipment.

Packaging is the sender's responsibility. Products must be carefully packed to prevent damage during transport. At least 10 cm of padding should be placed around the products. Pienkonehuolto Siekkinen Oy always recommends using the product's original packaging, which the manufacturer designed for safe transport of the product.

Pienkonehuolto Siekkinen Oy is not responsible for damage to returns that have been carelessly packed and contrary to the terms and conditions. Costs incurred due to an error on the customer's part will be charged to the customer.

Pienkonehuolto Siekkinen Oy reserves the right to charge the customer for costs if a customer return has been made without reason or contrary to the terms and conditions. The customer will be charged Pienkonehuolto Siekkinen Oy's handling and postage costs.

WARRANTY AND LIABILITY FOR DEFECTS

If the consumer suspects that there is a defect in the product, it is their duty to notify Pienkonehuolto Siekkinen Oy customer service without delay. At the same time, the nature and manifestation of the detected defect in the product should be reviewed, and further actions discussed with customer service. The consumer cannot decide on the product's warranty coverage under any circumstances. The warranty coverage of the product is determined by the product manufacturer or, in limited cases, by Pienkonehuolto Siekkinen customer service.

The warranty is determined in accordance with the warranty terms defined by the manufacturer. The buyer is obliged to familiarize themselves with the warranty terms supplied with the product before using the product. The warranty terms can be found in the operating instructions, a separate warranty form, or on the manufacturer's specified website.

Pienkonehuolto Siekkinen Oy reserves the right to verify reported defects in products. Testing is not performed while you wait. At least 3-5 business days must always be reserved for this.

The product's service location is determined according to the manufacturer's or importer's warranty terms. Pienkonehuolto Siekkinen Oy directs its customers to contact the manufacturer or its authorized service center directly if this is considered beneficial to the customer. The consumer also has the option to deliver the product for service through Pienkonehuolto Siekkinen Oy. Pienkonehuolto Siekkinen Oy considers that the customer understands, when delivering the product for repair through our service, that the service time will be longer due to logistics.

Costs for unjustified warranty service will be charged in full to the buyer if the product has been sent for warranty service without reason. Pienkonehuolto Siekkinen Oy is not responsible for damages caused by the buyer's actions. The right to inspect the nature and quality of a defect in a product remains with Pienkonehuolto Siekkinen Oy even in case of contract cancellation. Costs for unjustified service include potential service company fees, Pienkonehuolto Siekkinen Oy's handling fees, and logistical costs.

A fee according to the price list will be charged for troubleshooting equipment assembled by the buyer or a third party if the defect is not in a component supplied by Pienkonehuolto Siekkinen Oy. Compatibility issues are not considered defects unless the customer has demonstrably notified Pienkonehuolto Siekkinen Oy of a compatibility requirement at the time of purchase. The acquisition, installation, and use of some components require expertise comparable to that of a professional installer.

Physically opening the product to modify the device terminates the warranty and statutory liability for defects unless otherwise stated by the manufacturer.

Our service department stores products for three (3) months after the notification of service/work completion has been delivered to the customer. After this, the product is recycled. (Act on the right of a trader to sell uncollected goods)

Responsibility for digital recordings is always determined according to the risk of loss. Pienkonehuolto Siekkinen Oy is not responsible for data stored on digital media, as the risk of loss is with the customer. Backing up data is the buyer's responsibility. Backups should always be performed before the service process.

COMPLAINT

The customer is obliged to present proof of purchase, a receipt, or other evidence of the place and time of purchase when returning an item or complaining about a defect in the goods. Pienkonehuolto Siekkinen Oy reserves the right to charge the buyer for costs incurred by searching for a receipt. Complaints are handled only in writing. A free-form complaint can be submitted either By email to Pienkonehuolto Siekkinen Oy's customer service (myynti(at)pienkonehuoltosiekkinen.fi) or as a letter to the office.

The consumer customer has the right to refer disputes arising from this agreement to the Consumer Disputes Board for resolution. The customer may bring an action concerning disputes against Pienkonehuolto Siekkinen Oy either in the District Court of Pienkonehuolto Siekkinen Oy's domicile or in the District Court of the locality in Finland where they reside. If the Customer does not reside in Finland, disputes will be handled in the District Court of Pienkonehuolto Siekkinen Oy's domicile. Attorney fees are not reimbursed, as Consumer Advisory Services and the Consumer Disputes Board offer free assistance in resolving disputes.

NEWSLETTER

By accepting the delivery terms of the pkhsiekkinen.fi online store, you also agree to subscribe to the newsletter at the email address you provided. You can unsubscribe from the newsletter using the link provided in it.

SERVICES

Pienkonehuolto Siekkinen Oy offers its customers services that are separately defined in the price list, such as equipment maintenance and installation services. The service agreement is subject in its entirety to Pienkonehuolto Siekkinen Oy's terms and conditions.

Service orders do not have a right of cancellation or return. All incurred costs for work that has begun will be charged if the order is cancelled by the customer. Work will be attempted to be interrupted without delay after the orderer's notification.

Service orders are paid according to Pienkonehuolto Siekkinen Oy's payment terms. All rights to the customer's material are reserved until the full price of the order has been paid. If the material provided by the customer is transferred to a third party, the lien and right of retention also apply to this material, which the customer is obliged to inform the third party before handing over the material to Pienkonehuolto Siekkinen Oy.

In addition to the agreed price, Pienkonehuolto Siekkinen Oy has the right to invoice the customer for costs arising from changes in circumstances or other factors on the customer's part. Such changes include, for example, structural surprises during equipment installation, changes to the agreed installation after work has commenced, delays caused by the customer, additional work outside the contract, etc.

If there is reason to charge the aforementioned additional costs, Pienkonehuolto Siekkinen Oy will inform the customer without undue delay.

Pienkonehuolto Siekkinen Oy reserves the right to correct a defect. Based on the nature and quality of the defect, the assessed defect will be corrected, or a reasonable price reduction granted, or a defect-free product delivered. The amount of compensation resulting from a defect is at most the price of the order. Pienkonehuolto Siekkinen Oy is not responsible for direct or indirect damages or loss of earnings caused by the defect.

Pienkonehuolto Siekkinen Oy stores the finished product with ordinary care after the agreed delivery date. Pienkonehuolto Siekkinen Oy has the right to charge the customer for reasonable costs incurred by storage. The product is stored for a maximum of three (3) months, after which it becomes the property of Pienkonehuolto Siekkinen Oy. Pienkonehuolto Siekkinen Oy reserves the right to sell an uncollected product in the manner it deems best. If the product has no resale value or if selling it would incur unreasonable costs, Pienkonehuolto Siekkinen Oy reserves the right to dispose of the product by recycling. All manufacturing, storage, sales, and/or recycling costs will be invoiced directly to the customer.

RULES FOR RAFFLES AND COMPETITIONS ON SOCIAL MEDIA AND OTHER EVENTS

Pienkonehuolto Siekkinen Oy raffle rules.
1. Organizer of the raffle
Pienkonehuolto Siekkinen Oy / PKH Siekkinen

Tekeväntie 6a, 18300 Heinola
2104854-8
2. Participation period
The participation period will be announced in connection with the respective raffle.
3. Participation in the raffle
Participation in the raffle is always by commenting on the raffle post or by other stated means,
4. Conducting the raffle and announcing the winner
The winner will always be drawn on Facebook from among those who commented on the raffle post. In Instagram raffles, the winner may be drawn from those who liked the post, commented on it, or followed the profile. The raffle criterion will then be stated in the post. The end of the participation period will always be announced in connection with the raffle. The raffle will be conducted within 2 business days thereafter, and the winner will be notified personally by private message. The raffle will be conducted by random drawing at Pienkonehuolto Siekkinen Oy's premises, unless otherwise stated in the raffle post.
5. Raffle prize
The raffle prize will be announced in connection with the raffle post.
The prize must be collected in person and cannot be exchanged for cash. If the winner cannot be reached within 7 days, a new winner will be drawn. Facebook/Instagram is not involved as an organizer of the raffle but merely provides a platform for organizing the raffle.
6. Organizer's responsibility
Pienkonehuolto Siekkinen Oy limits its responsibility to the prize of the raffle. The winner of the raffle pays the lottery tax incurred by the raffle.
7. Changes to the rules
Pienkonehuolto Siekkinen Oy reserves the right to make changes without separate notice to the raffle, its rules, prizes, timing, or other aspects of the raffle. Changes will be announced in connection with the raffle post.
8. Publicity of the raffle
By participating in the raffle, participants grant the organizer of the raffle the right to publish their name and image without separate consent or compensation if they win a prize. The winner's name and visual material may be publicly shared on Pienkonehuolto Siekkinen Oy's social media channels.
9. Data processing principles
You can find Pienkonehuolto Siekkinen Oy's data protection statements and registers on this page