How to shop in the online store

How to order from our online store

Ordering is done using the Shopping Cart. You can collect any number of products from our pages into the Shopping Cart. The Shopping Cart icon is visible in the upper left corner of the page. It also shows how many products are in the Shopping Cart and their total value. If you want to view the contents of the Shopping Cart and the products there in more detail, click on the Shopping Cart. In the Shopping Cart, you can modify your order, add and remove products, or empty the Shopping Cart completely.

Ordering takes place in four steps:

1. Add desired products to the shopping cart, select delivery and payment method
2. Provide contact details
3. Order confirmation
4. Payment

1. Shopping Cart

Once you have collected the desired products in your shopping cart, you can proceed to order products from the Shopping Cart page.

•    Select delivery and payment method before proceeding.
•    Select "Continue to order"

2. Providing contact details

• Fill in the requested contact details.
• Every customer must provide either a Phone Number or an email address (preferably both) so that we can contact the customer if necessary.
• Select "Next"

3. Order confirmation

• Check the order for any errors
• Check that the contact details are correct
• Read our delivery terms
• You can only confirm the order if you accept the delivery terms

4. Payment of the order

• Pay for the order according to the instructions and your preferred method

How can I cancel my order?

You can cancel your order by opening the cancellation link you received in the order confirmation. If you are a logged-in customer, the same link may also appear in your order history.

How long can an order be cancelled?

An order can only be cancelled for a limited time. The time limit is 14 days from placing the order. If the time limit has been exceeded, cancellation can no longer be submitted via the form.

I cannot find the cancellation link, what do I do?

First check:

Order confirmation email

Logged-in order history

If the link is not found or does not work, contact our customer service and provide the order number.

What information is needed for cancellation?

For cancellation, at least the following is needed:

Order identifier (in the link)

Email associated with the order

Additionally, on the form, you can fill in your name, Phone Number, and any additional information.

Can I cancel only part of an order?

Yes. On the form, you can select a partial cancellation and mark only the products you wish to cancel.

Will I receive a confirmation of cancellation?

Yes. After a successful cancellation, you will receive a confirmation to your email.

Why is cancellation not possible?

The most common reasons are:

The cancellation period has expired

Link information does not match the order

The order has already been cancelled

The order is already in cancelled or failed status

What happens after cancellation?

The cancellation is saved in the system, it moves to processing, and you will receive a confirmation by email.
If it is a partial cancellation, only the selected products will be processed as a cancellation.