Delivery Methods

Small Engine Service Siekkinen DELIVERY METHODS

Order processing time is on average 1–3 business days from the dispatch of the automatic order confirmation. Delivery time is usually 2–5 business days. A completed order means an order where all products are in our stock and reserved for the order, and the order's payment method has been approved. The Shopping Cart automatically accounts for shipping costs and any shipping offers when placing an order. Delivery may consist of several partial deliveries.

Small Engine Service Siekkinen Ltd. reserves the right to change the delivery method or cancel an order if it cannot be fulfilled in the manner chosen by the customer. Unclaimed orders are automatically cancelled by Small Engine Service Siekkinen Ltd. Unclaimed packages are automatically returned to the sender. For unclaimed shipments, we will charge return costs, which are at least 15 euros.

POSTI

Posti Parcel - Posti Parcel Locker Delivery to a Posti parcel locker is an easy way to receive packages. The shipment is delivered to the parcel locker you choose. If the SmartPost locker is full, the order will be delivered to the nearest Posti pick-up point. The order can generally be picked up on the next business day after dispatch, after 4 PM. The package is stored in the locker for 7 days from its arrival. An arrival notification and the parcel locker code are sent by text message.

Posti Parcel - To a Posti Service Point Shipments of products delivered as Posti Parcel can be picked up from the nearest post office. The order can generally be picked up on the next business day after dispatch, after 4 PM. The customer receives an arrival notification both by text message and to the delivery address provided in the shipment during the next delivery round. The pick-up point is selected in the online store based on the customer's delivery address, or it can be chosen by the customer at the online store's checkout. If the pick-up point is congested, the order may be delivered to another pick-up point. Delivery time is normally 1–2 business days.

MATKAHUOLTO

Products ordered via Matkahuolto are delivered on weekdays to the recipient's nearest Matkahuolto pick-up point or parcel locker. You can pick up Matkahuolto packages from over 1100 pick-up locations across Finland. Parcel points: Matkahuolto, Matkahuolto agent, K-Market, R-kioski, or other Matkahuolto parcel point. Delivery time is normally 1–2 business days. Shipments are stored free of charge for 7 days.

POSTNORD

Shipments usually arrive at the recipient's chosen pick-up point domestically within 1–2 business days, in the Nordic countries within 2–4 business days, and in Europe within 2–6 business days. Delivery times vary by region. The recipient receives a notification by text message, by email, or mobile application when the shipment is ready for pick-up. In the Nordic countries, an arrival notification can also be sent to the recipient by letter. This service is charged separately. With the application, the package's journey can be tracked all the way.

Packages are stored at pick-up points for at least 7 days (storage times vary by country). The arrival notification always includes information about the last pick-up day. If the customer does not pick up the package, it will be returned to the sender at the customer's expense.

HEAVY AND BULKY PRODUCTS

A product is heavy when its weight exceeds 35 kg. A product that is exceptionally large in external dimensions is also delivered with a separately handled freight method, even if its weight does not exceed the 35 kg limit. Products longer than 2 meters are also delivered with a separately handled freight method. These products cannot be ordered for delivery to a Posti or Matkahuolto service point. For snow blowers, lawnmowers, shredders, generators, etc., and other large and heavy products, the delivery method is separately handled freight or store pick-up. The order requires providing a mobile phone number in the customer details. Large and heavy products cannot be ordered for pick-up from Posti or Matkahuolto.

PICK-UP

You can also order online and pick up the products from our store in Heinola, Tekeväntie 6 A, 18300 Heinola. Pick-up as a delivery method is free for the customer. Pick-up orders are processed within 24 hours of the order.

Pre-paid orders can be picked up 32 days from the pick-up notification.

Orders payable upon pick-up are stored for two business days from the dispatch of the pick-up notification. Orders where all products are immediately available from our warehouse can be picked up approximately 4 hours after placing the order. A pick-up notification is sent by text message and email when the order is ready for pick-up. The customer's identity is verified upon handover, and Jokikone Oy records the person's name to prevent and resolve misuse and problematic situations, as well as to ensure data security.

A pick-up order can be picked up by another person with a power of attorney. The power of attorney must be presented in paper form. The authorized person must also present an official passport, driving license, or ID card. The power of attorney must include:

• Your authorization for the person to pick up the order, including the person's name
• Order details (order number and customer name)
• Your signature and printed name
• Date and location

Products can only be picked up during Small Engine Service Siekkinen Ltd.'s opening hours